FAQ
Here are the answers to the questions we get most often about shipping, merchandise, digital downloads, sample licensing, payments, and everything else. If you still need help, use the contact form at the bottom of the homepage.
Shipping and delivery
Where do you ship? Do you offer international shipping?
Yes! We try to ship to as many countries as possible.
At the moment, we are unable to ship to Afghanistan, Belarus, Brunei Darussalam, Gaza Strip, Lebanon, Niue (except via Priority Mail Express International), the Russian Federation, Syria, Tajikistan, Ukraine, and Yemen. We wish everyone experiencing hardship in these areas peace and freedom.
How long will it take to receive my order?
It depends on the item and where it is being fulfilled. Many products ship from different locations.
Most made-to-order items ship within a few business days. Items shipped from Angel's personal stock may take up to several weeks. Once your order ships, delivery time will also depend on the carrier and destination.
How much does shipping cost?
Shipping is calculated automatically at checkout based on the size and weight of the order, where it is being shipped from, and your location. We try to keep shipping rates modest. If an item has a higher rate, it is generally because that particular product costs more to ship from its fulfillment location.
Can I track my order?
When tracking is available, Shopify will send the tracking information to the email address used for your order.
What should I do if my package is lost or delayed?
Use the contact form and include your name, shipping address, order number, and any relevant tracking information.
Some products are shipped from our location, while others are fulfilled by manufacturers in other locations or countries. We will either help directly or connect you with the person who can resolve the issue.
Can I change my shipping address after placing an order?
Send us a message as soon as possible. We will see what we can do, but an address cannot always be changed after fulfillment has begun.
Do you offer local pickup?
Usually, no. Some merchandise may be available at Fire-Toolz shows. Contact us ahead of time if you would like to see whether an arrangement is possible.
Merchandise and physical media
Are your items limited edition?
Some are and some aren't. We prefer to keep things available for as long as possible, but certain items are manufactured in limited quantities and may not return after they sell out.
Will you restock sold-out items?
When possible. We prefer to keep products in stock, but we do not always control their availability. If a product page offers restock notifications, enter your email there to be notified if it returns.
What sizes do your apparel items come in?
We offer as many sizes as the manufacturer makes available. If a product is available in 5XL, we stock 5XL.
We feel **very strongly** about inclusivity across body types, shapes, and sizes. It sucks that manufacturers charge more for larger garments, which sometimes means those sizes cost you more too.
What printing methods and garment quality do you use?
It depends on the item. Garments may be DTG printed, screen-printed, or embroidered. High quality is always the goal. If something arrives with a quality problem, please get in touch.
Can I return or exchange merchandise?
Most items shipped from our own stock may be returned within 30 days, depending on their condition and use.
Most wearable merchandise is printed on demand by an outside manufacturer. Those products cannot be returned or exchanged because of sizing or a change of mind. They can be replaced or refunded if they arrive damaged, defective, or misprinted.
Measurements are provided on each apparel listing, either in the description or in the image carousel. Please check them before ordering. If we forgot to include measurements, send us a message!
How should I care for my vinyl?
Handle records by the edges to avoid fingerprints, dust, and dirt. Store them vertically in sleeves and away from heat and direct sunlight. Use a carbon-fiber brush before and after playing, clean them with a vinyl-safe solution when needed, and keep your stylus clean. An anti-static brush can also help minimize static buildup.
Are signed copies of albums available?
This practice is discouraged. The answer is not a definitive **no**, but... we would like it to be.
Digital downloads
How do I download music or a sample pack after purchasing it?
Your files will be available immediately after checkout. A download link will appear on the order-confirmation screen and will also be sent automatically by email. If the email does not appear, check your spam, junk, promotions, and other filtered folders before contacting us.
How can I access a past purchase if I lost the download link?
Start with your original order-confirmation email. If you have a store account, the purchase may also appear in your account dashboard.
If you still cannot find it, contact us with your order number and the email address used for the purchase, and we will help you out.
Can I get a refund on a digital download?
Because digital files are delivered immediately, digital purchases are generally non-refundable. If your download is missing, broken, corrupted, or not what you ordered, please contact us and we will make it right.
Sample packs and licensing
What format are the samples?
Sample packs contain 24-bit, 48 kHz WAV files.
Do I need special software to use them?
No. You can use anything that accepts WAV files: DAWs, samplers, cassettes, or whatever your thing is. The sample packs do not include or require any additional software.
Are the sample packs compatible with my DAW?
They most definitely are—as long as your DAW can import WAV files.
Unless you're using Cakewalk 6 or Cool Edit Pro! Which would be sick, but then you would just need to convert the files to 16-bit first.
Are the samples royalty-free? Can I use them commercially?
Yes! Once you have legally obtained the samples from us, you may use them in personal and commercial music without owing us credit, royalties, additional payment, notification, or signatures. We hope you make millions of dollars from a hit single filled with Angelic Samples!
My only request is that you do not deny using the samples by claiming you created the original sounds from scratch. You do not have to announce how you make your music, but straight-up lying about using sample packs is an embarrassing and goofy move you do not want to make.
Can I use the samples for sound design, film, television, or game audio?
Yep! The same royalty-free permission applies.
Payments, discounts, and gift cards
What payment methods do you accept?
The store uses Shopify Payments, powered by Stripe. It accepts Visa, Mastercard, American Express, Discover, Diners Club, Bancontact, iDEAL, Apple Pay, Meta Pay, Google Pay, and Shop Pay. We also accept PayPal and sell gift cards.
Do you offer discount codes or promotions?
Sometimes 😉
Can I use multiple discount codes on one order?
Some discounts can be combined and others cannot. Checkout will tell you whether a particular combination is accepted. A product that is already discounted in its listing may still accept an additional coupon code.
Do you offer gift cards?
Do you offer bulk discounts for larger orders?
Not as a standard policy, but contact us if you have a weird idea!!!
Contact, updates, and creative work
How can I contact customer support?
Use the contact form at the bottom of the homepage. For help with an order, include your name, order number, and the email address used for the purchase.
Do you offer collaborations, custom sample packs, or other licensing?
Maybe! Send us a message through the contact form and tell us what you have in mind.
Where can I get updates about new merchandise, music, and sample packs?
Join the mailing list on the homepage.